Privacy policy

Privacy Policy

Last updated: 14 July 2026

Papo France operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a personalised shopping experience (the “Services”). Papo France’s store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or carry out any other transaction, or communicate with us by any other means.

In the event of any conflict between our Terms and Conditions of Sale and this Privacy Policy, this Privacy Policy shall prevail with regard to the processing of your personal information.

By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

We may collect or process the following categories of personal information:

Contact details: name, postal address, email address and telephone number.
Financial information: payment details, bank card information and billing information.
Account information: login credentials, preferences and settings.
Transaction data: purchase history, returns and exchanges.
Communications: correspondence with our customer service team.
Technical information: IP address, browser and device used.
Usage data: information about how you interact with our Services.

2. Sources of collection

We collect your personal information:

Directly from you when you place an order, create an account or contact customer service.
Automatically through your browsing activity using cookies and similar technologies.
From service providers providing services such as secure payment processing, logistics and marketing.
From third-party partners in accordance with applicable law.

3. How we use personal information

We use your information to:

Provide and improve our Services, including order processing, delivery and personalisation.
Provide information and communicate with you, including purchase updates and customer support.
Provide personalised marketing, including advertisements and promotional emails.
Measure interactions with our marketing communications. Where you have consented to receive marketing communications from us, certain emails, including newsletters, promotional offers and automated email sequences, may contain a tracking pixel or similar technology that enables us to measure their effectiveness. In particular, this technology allows us to determine whether an email has been opened and to obtain aggregated statistics about interactions with our communications, so that we can improve their content, frequency and relevance. In accordance with applicable law, such tracking is only carried out where your consent is required and has been obtained.
Protect the security of the Services, including fraud detection.
Comply with our legal obligations.

4. Disclosure of information

We may share your information with:

Shopify, which provides our store hosting and technical tools.
Service providers, including payment, delivery and customer service providers.
Marketing partners, with your consent where required.
Legal or regulatory authorities where necessary.

5. Our relationship with Shopify

Our Services are powered by Shopify. For information about how Shopify processes your personal information, please refer to its Privacy Policy.

6. Cookies and similar technologies

We use cookies and other similar technologies on our website to ensure that it functions properly, measure its audience, improve your experience and, where you have provided your consent, personalise content and advertisements.
Our electronic communications, including newsletters and marketing emails, may also contain tracking pixels or similar technologies that enable us to measure their effectiveness and interactions with those communications, subject to your consent where required by applicable law.

7. Children’s personal information

Our Services are not intended for minors, and we do not knowingly collect their personal information.

8. Data security

We implement reasonable security measures to protect your personal information. However, no security method is completely infallible.

9. Data retention

We retain your personal information only for as long as necessary to provide the Services and comply with our legal obligations.

10. Your rights

Depending on your country of residence, you may have the following rights:

Right of access
Right to rectification
Right to erasure
Right to object
Right to data portability

To exercise your rights, please contact us at: serviceclient@papo-france.com

11. Complaints

If you believe that the processing of your personal information does not comply with applicable law, we encourage you to contact us first at serviceclient@papo-france.com so that we can review your request and seek to provide an appropriate response.

You also have the right to lodge a complaint with the competent data protection authority in your country of residence, your place of work or the place where you believe that a breach of applicable data protection law has occurred.

In France, the competent authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

12. International data transfers

In connection with the provision of our Services, some of your personal information may be transferred to countries outside the European Union or the European Economic Area (EEA). Where such transfers take place, we ensure that they are subject to appropriate safeguards in accordance with applicable law, including the use of Standard Contractual Clauses approved by the European Commission or any other recognised mechanism ensuring an adequate level of protection.

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, our Services or applicable law.

The date of the latest update is shown at the top of this page.

14. Contact

If you have any questions about this Privacy Policy or the processing of your personal information, you can contact us at:

PAPO France
2-6 Rue du Velay
ZI La Petite Montagne Sud - CE 1829
91018 Évry Cedex - France

Email: serviceclient@papo-france.com